Privacy Policy

**Effective Date:** April 20, 2026

**Last Updated:** April 20, 2026

This Privacy Policy explains how LedgerGuard ("LedgerGuard," "we," "us," or "our") collects, uses, shares, and protects personal information when you use LedgerGuard's services, sites, and APIs (the "Service").

1. Information We Collect

Information you provide

Account profile details (for example, name, email, organization)
Authentication and account security details
Billing and transaction information (typically processed by payment providers)
Support communications and feedback
Configuration and business data submitted for Service use

Information collected automatically

Usage telemetry (feature interactions, timestamps)
Device and browser metadata
Network and log information (including IP address)
Error and performance diagnostics

Information from third parties

SSO identity providers (when enabled)
Payment processors
Integration partners you authorize

2. How We Use Information

We use collected information to:

Provide, operate, and maintain the Service
Authenticate users and secure accounts
Process billing and subscriptions
Provide customer support and incident response
Monitor reliability, debug issues, and improve product quality
Comply with legal obligations and enforce our agreements

Where required by law, we rely on appropriate legal bases such as contract performance, legitimate interests, consent, and legal obligations.

3. How We Share Information

We do **not** sell personal information.

We may share information with:

Service providers operating on our behalf (hosting, support tooling, payments, analytics)
Legal and regulatory authorities when required by law
Corporate transaction participants (for example, merger/acquisition scenarios)
Other parties with your direction or consent

We may also share aggregated or de-identified data that does not reasonably identify individuals.

4. Data Retention

We retain personal information only for as long as needed for the purposes described in this policy, including legal, tax, accounting, security, and dispute-resolution requirements.

Retention periods vary by data category and contractual commitments. When data is no longer needed, we delete or de-identify it according to our retention procedures.

5. Security

LedgerGuard uses administrative, technical, and physical safeguards designed to protect personal information, such as encryption in transit, access controls, and monitoring.

No security control guarantees absolute protection. If you believe your account or data is at risk, contact us immediately.

6. International Transfers

Depending on where you are located, personal information may be processed in countries other than your home country.

Where required, we apply recognized transfer mechanisms (such as contractual safeguards) for cross-border processing.

7. Your Privacy Rights

Depending on your jurisdiction, you may have rights such as:

Access to personal information we hold about you
Correction of inaccurate information
Deletion of information in certain circumstances
Restriction or objection to certain processing
Portability requests where applicable

To submit a request, email [email protected]. We may verify identity before processing requests.

8. Cookies and Similar Technologies

We use cookies and similar technologies to support authentication, preferences, analytics, and product reliability.

You can manage cookies through your browser settings; disabling certain cookies may affect service functionality.

9. Children's Privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy periodically. If changes are material, we will provide notice by reasonable means (for example, email or in-product notice).

11. Contact Us

For privacy requests or concerns:

Privacy: [email protected]
Security: [email protected]
General support: [email protected]

Privacy | LedgerGuard